Customereye

Axminster Tools

Construction & Industrial • United Kingdomaxminstertools.com

Review data last updated .

Based on public reviews and response behavior.

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200 reviews over 149 days (about 41 per month). Busiest month: 80% of reviews — one month dominates this sample. Languages: en 99%, de 1%, nl 1%.

Overall Score

49/100
Short observation window (149 days)
+25.0 vs. last month4.75 ★ average rating · 200 reviews
49/100 from 200 reviews over 6 months, limited confidence. trend not shown: window under six months. one month holds 80% of the reviews.

Construction & Industrial average: score 68.2, rating 4.53 stars, reply rate 46.8%, over 1,644 ranked companies · benchmark 30 Oct 2026

Score

48.5

Industry average 68.2

19.7 below average

Rating

4.75

Industry average 4.53

0.22 above average

Reply rate

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Industry average 46.8%

not measured

Competitive Performance Rank

Among ranked Construction & Industrial companies

#1517of 1644 ranked in Construction & Industrial
Top 92% · Bottom Tierup 328 from last month
#1 (best)#1644 (worst)
#1515Peer
#1516Peer
#1517This company
#1518Peer
#1519Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

70% of reviews positive, 28% negative

70%
positive
  • Positive70%
  • Neutral3%
  • Negative28%

Sentiment Balance

Covering September 2026 — 4 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 6 months of reviews, too short to read a trend

Half or more of these reviews arrived in a single month

Theme Distribution

Share of theme mentions

Delivery Shipping
Hidden
Product Quality
Hidden
Response Speed
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Communication
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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