Based on public reviews and response behavior.
287 reviews over 2,582 days (about 3.4 per month). Busiest month: 38% of reviews. Languages: en 99%, unknown 1%.
Travel & Hospitality average: score 64.2, rating 4.08 stars, reply rate 42.8%, over 689 ranked companies · benchmark 30 Oct 2026
Score
81.0
Industry average 64.2
16.8 above average
Rating
4.20
Industry average 4.08
0.12 above average
Reply rate
—
Industry average 42.8%
not measured
Among ranked Travel & Hospitality companies
Only companies with enough recent, scoreable reviews are ranked.
80% of reviews positive, 19% negative
Covering August 2026 — 41 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 73% of reviews in this period, with 27% negative and 0% neutral.
Share of theme mentions
Themes from the 287 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 689 ranked companies in Travel & Hospitality (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Sentiment has been declining (trajectory: -0.213). Review the worst months in the trend data to identify specific operational or product issues.
An overall score of 81.0 places the company in the top quarter of about 700 ranked Travel & Hospitality companies (75th percentile: 77). Keep the drivers behind it visible in customer communication and watch the weakest topic so the position holds.
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