Customereye

Automotix

Auto Parts & Accessoriesautomotix.net

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

35/100
3.28 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Auto Parts & Accessories companies

#142of 148
Top 96% · Bottom Tier
#1 (best)#148 (worst)
#140Peer
#141Peer
#142This company
#143Peer
#144Peer

Overall Customer Sentiment

Below Average

48% of reviews positive, 50% negative

48%
positive
  • Positive48%
  • Neutral2%
  • Negative50%

Sentiment Balance

Covering May 2024 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 579 reviews across the months with enough data to chart reliably (min 3/month), most recent: May 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
23.1%
Product Quality
12.9%
Loyalty
12.8%
Response Speed
11.0%
Customer Support
10.7%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 23.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH72/100
72/100
signal score
  • Built from a negative-review share of 57.7% across this company's analyzed reviews.
  • 7 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.3avg rating
5
44.3%
4
8.5%
3
8.3%
2
8.2%
1
30.7%

Based on 600 analyzed reviews. Sentiment is holding steady: 14.3% of reviews in the last three months were positive, compared with 16.7% in the three months before that.

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