Audien Hearing

Healthcare & Medical • United Statesaudienhearing.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

63/100

−14.9 vs. last month4.22 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#156of 615

Top 25% · Upper Half

#1 (best)#615 (worst)

#154Peer

#155Peer

#156This company

#157Peer

#158Peer

Overall Customer Sentiment

Above Average

71% of reviews positive, 28% negative

71%

positive

Positive71%
Neutral2%
Negative28%

Sentiment Balance

Covering September 2024 — 48 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 73% of reviews in this period, with 27% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 597 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

20.4%

Loyalty

14.7%

Product Quality

12.5%

Problem Resolution

10.6%

Pricing

10.1%

Most feedback concerns Customer Support.

The most common complaint theme is Communication, making up 7.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM36/100

36/100

signal score

•Built from a negative-review share of 32.3% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating

5★

72.0%

4★

7.3%

3★

4.8%

2★

2.7%

1★

13.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 92.2% of reviews in the last three months were positive, compared with 97.1% in the three months before that.

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