Customereye

Atticus

Legal & Compliance • USatticus.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

66/100
−6.2 vs. last month4.90 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Legal & Compliance companies

#19of 101
Top 19% · Top Tier
#1 (best)#101 (worst)
#17Peer
#18Peer
#19This company
#20Peer
#21Peer

Overall Customer Sentiment

Category Leader

77% of reviews positive, 22% negative

77%
positive
  • Positive77%
  • Neutral2%
  • Negative22%

Sentiment Balance

Covering October 2024 — 152 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 78% of reviews in this period, with 21% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 584 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
30.3%
Response Speed
21.2%
Product Quality
11.7%
Loyalty
9.9%
Onboarding
9.4%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW22/100
22/100
signal score
  • Built from a negative-review share of 21.7% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating
5
93.5%
4
4.7%
3
0.8%
2
0.2%
1
0.8%

Based on 600 analyzed reviews. Sentiment is holding steady: 99.4% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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