Ask-Crew

Professional Services • United Statesask-crew.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

55/100

+2.5 vs. last month4.32 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#253of 517

Top 49% · Upper Half

#1 (best)#517 (worst)

#251Peer

#252Peer

#253This company

#254Peer

#255Peer

Overall Customer Sentiment

Above Average

56% of reviews positive, 43% negative

56%

positive

Positive56%
Neutral2%
Negative43%

Sentiment Balance

Covering September 2024 — 16 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 63% of reviews in this period, with 38% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

28.8%

Problem Resolution

19.5%

Response Speed

11.0%

Loyalty

8.4%

Pricing

8.0%

Most feedback concerns Customer Support.

The most common complaint theme is Problem Resolution, making up 19.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH55/100

55/100

signal score

•Built from a negative-review share of 49.0% across this company's analyzed reviews.
•3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating

5★

78.3%

4★

4.8%

3★

1.5%

2★

1.3%

1★

14.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 85.1% of reviews in the last three months were positive, compared with 82.9% in the three months before that.

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