Ascenti

Healthcare & Medical • United Kingdomascenti.co.uk

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

52/100

+5.0 vs. last month4.76 ★ average rating · 649 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#377of 615

Top 61% · Mid Pack

#1 (best)#615 (worst)

#375Peer

#376Peer

#377This company

#378Peer

#379Peer

Overall Customer Sentiment

Mid Pack

79% of reviews positive, 20% negative

79%

positive

Positive79%
Neutral1%
Negative20%

Sentiment Balance

Covering December 2024 — 37 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 84% of reviews in this period, with 14% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 629 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

24.1%

Loyalty

22.8%

Product Quality

19.8%

Problem Resolution

11.2%

Pricing

7.1%

Most feedback concerns Customer Support.

The most common complaint theme is Communication, making up 1.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW22/100

22/100

signal score

•Built from a negative-review share of 19.7% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating

5★

91.5%

4★

3.1%

3★

0.2%

2★

0.8%

1★

4.5%

Based on 649 analyzed reviews. Sentiment is holding steady: 95.9% of reviews in the last three months were positive, compared with 96.4% in the three months before that.

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