Customereye

Arc’teryx Equipment

Apparel & Fashion • Canadaarcteryx.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

41/100
3.66 ★ average rating · 904 reviews

Competitive Performance Rank

Among fully-analyzed Apparel & Fashion companies

#293of 330
Top 89% · Bottom Tier
#1 (best)#330 (worst)
#291Peer
#292Peer
#293This company
#294Peer
#295Peer

Overall Customer Sentiment

Below Average

59% of reviews positive, 40% negative

59%
positive
  • Positive59%
  • Neutral2%
  • Negative40%

Sentiment Balance

Covering August 2026 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 869 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
15.4%
Delivery Shipping
14.0%
Customer Support
13.8%
Onboarding
12.9%
Loyalty
12.6%

Most feedback concerns Product Quality.

The most common complaint theme is Delivery Shipping, making up 14.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH59/100
59/100
signal score
  • Built from a negative-review share of 39.6% across this company's analyzed reviews.
  • 2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.7avg rating
5
57.1%
4
7.1%
3
5.0%
2
6.3%
1
24.6%

Based on 904 analyzed reviews. Sentiment is slipping: 80.0% of reviews in the last three months were positive, compared with 86.7% in the three months before that.

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