Based on public reviews and response behavior.
92 reviews over 829 days (about 3.4 per month). Busiest month: 8% of reviews. Languages: en 100%.
Pet Products & Supplies average: score 65.1, rating 4.37 stars, reply rate 37.3%, over 1,072 ranked companies · benchmark 23 Oct 2026
Score
65.5
Industry average 65.1
0.4 above average
Rating
4.04
Industry average 4.37
0.33 below average
Reply rate
—
Industry average 37.3%
not measured
Among ranked Pet Products & Supplies companies
Only companies with enough recent, scoreable reviews are ranked.
64% of reviews positive, 33% negative
Covering August 2026 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.
Share of theme mentions
Themes extracted from 92 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,072 ranked companies in Pet Products & Supplies (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.547 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
"Delivery Shipping" is the strongest recurring theme in the reviews: 57 mentions with a sentiment score of 71.90/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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