Aosom CA

Home & Living • United Statesaosom.ca

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

61/100

+0.9 vs. last month4.31 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#177of 675

Top 26% · Upper Half

#1 (best)#675 (worst)

#175Peer

#176Peer

#177This company

#178Peer

#179Peer

Overall Customer Sentiment

Above Average

70% of reviews positive, 29% negative

70%

positive

Positive70%
Neutral1%
Negative29%

Sentiment Balance

Covering October 2024 — 108 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 71% of reviews in this period, with 28% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 597 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

23.8%

Product Quality

17.3%

Response Speed

15.9%

Onboarding

9.3%

Customer Support

8.6%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 3.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH51/100

51/100

signal score

•Built from a negative-review share of 41.3% across this company's analyzed reviews.
•5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating

5★

70.2%

4★

12.3%

3★

5.5%

2★

2.5%

1★

9.5%

Based on 600 analyzed reviews. Sentiment is holding steady: 91.0% of reviews in the last three months were positive, compared with 87.3% in the three months before that.

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