Based on public reviews and response behavior.
100 reviews over 71 days (about 43 per month). Busiest month: 72% of reviews — one month dominates this sample. Languages: en 70%, unknown 10%, fr 7%.
Healthcare & Medical average: score 66.2, rating 4.37 stars, reply rate 46.2%, over 2,252 ranked companies · benchmark 30 Oct 2026
Score
61.9
Industry average 66.2
4.3 below average
Rating
4.30
Industry average 4.37
0.07 below average
Reply rate
—
Industry average 46.2%
not measured
Among ranked Healthcare & Medical companies
Only companies with enough recent, scoreable reviews are ranked.
64% of reviews positive, 33% negative
Covering August 2026 — 9 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 89% of reviews in this period, with 11% negative and 0% neutral.
Based on 3 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes from the 100 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,252 ranked companies in Healthcare & Medical (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.333 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 95% of reviews against an industry average of 46%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
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