Customereye

Antsy Labs

Gaming & Esports • United Statesantsylabs.com

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

Overall Score

43/100
−45.7 vs. last month3.65 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Gaming & Esports companies

#227of 259
Top 88% · Bottom Tier
#1 (best)#259 (worst)
#225Peer
#226Peer
#227This company
#228Peer
#229Peer

Overall Customer Sentiment

Below Average

61% of reviews positive, 37% negative

61%
positive
  • Positive61%
  • Neutral2%
  • Negative37%

Sentiment Balance

Covering September 2024 — 5 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 40% of reviews in this period, with 60% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
24.1%
Product Quality
16.1%
Customer Support
11.8%
Response Speed
10.3%
Loyalty
10.0%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 24.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH64/100
64/100
signal score
  • Built from a negative-review share of 39.3% across this company's analyzed reviews.
  • 5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.6avg rating
5
54.3%
4
9.0%
3
7.0%
2
6.7%
1
23.0%

Based on 600 analyzed reviews. Sentiment is slipping: 73.3% of reviews in the last three months were positive, compared with 87.5% in the three months before that.

Unlock full insights

Sign up to view detailed data and analysis