Customereye

The Animal Health CoLtd

Pet Products & Supplies • United Statesanimal-health.co.uk

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

68/100
+7.1 vs. last month4.85 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Pet Products & Supplies companies

#49of 263
Top 19% · Top Tier
#1 (best)#263 (worst)
#47Peer
#48Peer
#49This company
#50Peer
#51Peer

Overall Customer Sentiment

Category Leader

83% of reviews positive, 15% negative

83%
positive
  • Positive83%
  • Neutral2%
  • Negative15%

Sentiment Balance

Covering October 2024 — 14 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 79% of reviews in this period, with 14% negative and 7% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 596 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
23.8%
Response Speed
19.4%
Product Quality
16.2%
Customer Support
13.5%
Loyalty
10.9%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM31/100
31/100
signal score
  • •Built from a negative-review share of 29.3% across this company's analyzed reviews.
  • •1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5★
92.2%
4★
4.5%
3★
1.0%
2★
0.8%
1★
1.5%

Based on 600 analyzed reviews. Sentiment is holding steady: 100.0% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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