Based on public reviews and response behavior.
200 reviews over 328 days (about 19 per month). Busiest month: 19% of reviews. Languages: en 100%, fr 1%.
Vaping & Smoking Alternatives average: score 63.2, rating 4.51 stars, reply rate 31.0%, over 497 ranked companies · benchmark 30 Oct 2026
Score
42.1
Industry average 63.2
21.1 below average
Rating
1.81
Industry average 4.51
2.70 below average
Reply rate
—
Industry average 31.0%
not measured
Among ranked Vaping & Smoking Alternatives companies
Only companies with enough recent, scoreable reviews are ranked.
33% of reviews positive, 66% negative
Covering October 2026 — 16 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 31% of reviews in this period, with 69% negative and 0% neutral.
Share of theme mentions
Themes from the 200 most recent reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 497 ranked companies in Vaping & Smoking Alternatives (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.426 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 42.1 sits in the bottom quarter of about 500 ranked Vaping & Smoking Alternatives companies (25th percentile: 54, median: 62). The weakest topic and the reply rate are the two levers that move this score fastest.
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