Vaping & Smoking Alternatives • United Stateswww.surterra.com
Review data last updated .
Based on public reviews and response behavior.
194 reviews over 2,055 days (about 2.9 per month). Busiest month: 13% of reviews. Languages: en 88%, unknown 12%, fr 1%.
Vaping & Smoking Alternatives average: score 63.2, rating 4.51 stars, reply rate 31.0%, over 497 ranked companies · benchmark 30 Oct 2026
Score
40.4
Industry average 63.2
22.8 below average
Rating
2.78
Industry average 4.51
1.73 below average
Reply rate
—
Industry average 31.0%
not measured
Among ranked Vaping & Smoking Alternatives companies
Only companies with enough recent, scoreable reviews are ranked.
57% of reviews positive, 43% negative
Covering May 2026 — 13 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 23% of reviews in this period, with 77% negative and 0% neutral.
Share of theme mentions
Themes from the 194 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 497 ranked companies in Vaping & Smoking Alternatives (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Sentiment has been declining (trajectory: -0.528). Review the worst months in the trend data to identify specific operational or product issues.
An overall score of 40.4 sits in the bottom quarter of about 500 ranked Vaping & Smoking Alternatives companies (25th percentile: 54, median: 62). The weakest topic and the reply rate are the two levers that move this score fastest.
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