Based on public reviews and response behavior.
100 reviews over 2,511 days (about 1.2 per month). Busiest month: 68% of reviews — one month dominates this sample. Languages: en 94%, unknown 5%, fr 1%.
Vaping & Smoking Alternatives average: score 63.2, rating 4.51 stars, reply rate 31.0%, over 497 ranked companies · benchmark 30 Oct 2026
Score
42.9
Industry average 63.2
20.3 below average
Rating
3.51
Industry average 4.51
1.00 below average
Reply rate
—
Industry average 31.0%
not measured
Among ranked Vaping & Smoking Alternatives companies
Only companies with enough recent, scoreable reviews are ranked.
55% of reviews positive, 44% negative
Covering June 2019 — 68 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 72% of reviews in this period, with 26% negative and 1% neutral.
Based on 1 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes from the 100 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 497 ranked companies in Vaping & Smoking Alternatives (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.152 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 42.9 sits in the bottom quarter of about 500 ranked Vaping & Smoking Alternatives companies (25th percentile: 54, median: 62). The weakest topic and the reply rate are the two levers that move this score fastest.
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