Customereye

Aircraft Model Store

Hobbies & Arts • United Kingdomaircraftmodelstore.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

53/100
+5.9 vs. last month4.55 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Hobbies & Arts companies

#321of 467
Top 69% · Mid Pack
#1 (best)#467 (worst)
#319Peer
#320Peer
#321This company
#322Peer
#323Peer

Overall Customer Sentiment

Mid Pack

82% of reviews positive, 17% negative

82%
positive
  • Positive82%
  • Neutral2%
  • Negative17%

Sentiment Balance

Covering December 2024 — 8 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 88% of reviews in this period, with 13% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
21.1%
Product Quality
18.4%
Customer Support
14.5%
Response Speed
14.2%
Loyalty
12.6%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM24/100
24/100
signal score
  • Built from a negative-review share of 23.7% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5
83.5%
4
5.5%
3
1.5%
2
1.8%
1
7.7%

Based on 600 analyzed reviews. Sentiment is holding steady: 94.9% of reviews in the last three months were positive, compared with 90.0% in the three months before that.

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