Based on public reviews and response behavior.
144 reviews over 17 days (about 258 per month). Busiest month: 58% of reviews — one month dominates this sample. Languages: en 92%, unknown 8%, fr 1%.
Hobbies & Arts average: score 65.3, rating 4.42 stars, reply rate 31.5%, over 2,616 ranked companies · benchmark 22 Oct 2026
Score
70.0
Industry average 65.3
4.7 above average
Rating
4.88
Industry average 4.42
0.46 above average
Reply rate
—
Industry average 31.5%
not measured
Among ranked Hobbies & Arts companies
Only companies with enough recent, scoreable reviews are ranked.
75% of reviews positive, 22% negative
Covering September 2026 — 83 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 76% of reviews in this period, with 23% negative and 1% neutral.
Based on 2 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 144 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,616 ranked companies in Hobbies & Arts (benchmark 22 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 97% of reviews against an industry average of 32%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Delivery Shipping" is the strongest recurring theme in the reviews: 68 mentions with a sentiment score of 79.05/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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