Airband

Software & Web Services • United Kingdomairband.co.uk

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

50/100

+0.9 vs. last month4.37 ★ average rating · 601 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#223of 363

Top 61% · Mid Pack

#1 (best)#363 (worst)

#221Peer

#222Peer

#223This company

#224Peer

#225Peer

Overall Customer Sentiment

Mid Pack

75% of reviews positive, 23% negative

75%

positive

Positive75%
Neutral2%
Negative23%

Sentiment Balance

Covering November 2024 — 195 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 74% of reviews in this period, with 23% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

23.6%

Response Speed

13.6%

Product Quality

13.2%

Communication

11.4%

Loyalty

9.1%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM27/100

27/100

signal score

•Built from a negative-review share of 22.6% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating

5★

77.0%

4★

7.3%

3★

1.8%

2★

3.0%

1★

10.8%

Based on 601 analyzed reviews. Sentiment is holding steady: 85.8% of reviews in the last three months were positive, compared with 87.3% in the three months before that.

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