Customereye

Aerialandsatelliteexpress

Construction & Industrial • United Kingdomaerialandsatelliteexpress.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

53/100
−15.0 vs. last month4.73 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Construction & Industrial companies

#217of 404
Top 54% · Mid Pack
#1 (best)#404 (worst)
#215Peer
#216Peer
#217This company
#218Peer
#219Peer

Overall Customer Sentiment

Mid Pack

81% of reviews positive, 18% negative

81%
positive
  • Positive81%
  • Neutral2%
  • Negative18%

Sentiment Balance

Covering October 2024 — 4 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 574 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
21.5%
Loyalty
15.4%
Product Quality
12.9%
Response Speed
12.7%
Problem Resolution
12.5%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW12/100
12/100
signal score
  • Built from a negative-review share of 20.3% across this company's analyzed reviews.
  • 1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5
86.0%
4
9.2%
3
0.8%
2
0.2%
1
3.8%

Based on 600 analyzed reviews. Sentiment is improving: 96.8% of reviews in the last three months were positive, compared with 61.5% in the three months before that.

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