Customereye

Advance America

Lending & Consumer Finance • United Statesadvanceamerica.net

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

71/100
+3.3 vs. last month4.91 ★ average rating · 1,002 reviews

Competitive Performance Rank

Among fully-analyzed Lending & Consumer Finance companies

#28of 275
Top 10% · Top Tier
#1 (best)#275 (worst)
#26Peer
#27Peer
#28This company
#29Peer
#30Peer

Overall Customer Sentiment

Category Leader

80% of reviews positive, 17% negative

80%
positive
  • Positive80%
  • Neutral2%
  • Negative17%

Sentiment Balance

Covering July 2026 — 478 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 82% of reviews in this period, with 16% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,001 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
33.0%
Product Quality
23.2%
Response Speed
12.9%
Onboarding
12.8%
Loyalty
9.6%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW17/100
17/100
signal score
  • Built from a negative-review share of 17.4% across this company's analyzed reviews.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating
5
96.3%
4
1.8%
3
0.2%
2
0.4%
1
1.3%

Based on 1,002 analyzed reviews.

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