Customereye

ADT USA

Home Services • United Statesadt.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

45/100
+27.1 vs. last month2.20 ★ average rating · 650 reviews

Competitive Performance Rank

Among fully-analyzed Home Services companies

#79of 92
Top 86% · Bottom Tier
#1 (best)#92 (worst)
#77Peer
#78Peer
#79This company
#80Peer
#81Peer

Overall Customer Sentiment

Below Average

30% of reviews positive, 69% negative

30%
positive
  • Positive30%
  • Neutral1%
  • Negative69%

Sentiment Balance

Covering August 2026 — 11 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 46% of reviews in this period, with 55% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 650 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Problem Resolution
17.1%
Customer Support
16.5%
Loyalty
15.9%
Communication
13.3%
Product Quality
10.9%

Most feedback concerns Problem Resolution.

The most common complaint theme is Problem Resolution, making up 17.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH100/100
100/100
signal score
  • •Built from a negative-review share of 69.2% across this company's analyzed reviews.
  • •17 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.2avg rating
5★
22.0%
4★
4.2%
3★
5.7%
2★
7.8%
1★
60.3%

Based on 650 analyzed reviews. Sentiment is slipping: 3.5% of reviews in the last three months were positive, compared with 23.8% in the three months before that.

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