Customereye

AceableAgent

Schools & Academic Education • USaceableagent.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

54/100
−26.9 vs. last month4.57 ★ average rating · 800 reviews

Competitive Performance Rank

Among fully-analyzed Schools & Academic Education companies

#144of 203
Top 71% · Mid Pack
#1 (best)#203 (worst)
#142Peer
#143Peer
#144This company
#145Peer
#146Peer

Overall Customer Sentiment

Mid Pack

76% of reviews positive, 23% negative

76%
positive
  • Positive76%
  • Neutral2%
  • Negative23%

Sentiment Balance

Covering June 2026 — 13 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 54% of reviews in this period, with 39% negative and 8% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 768 reviews across the months with enough data to chart reliably (min 3/month), most recent: June 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Onboarding
23.3%
Customer Support
20.5%
Product Quality
18.5%
Loyalty
11.9%
Response Speed
7.7%

Most feedback concerns Onboarding.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM25/100
25/100
signal score
  • •Built from a negative-review share of 22.5% across this company's analyzed reviews.
  • •1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating
5★
81.6%
4★
7.6%
3★
3.0%
2★
1.9%
1★
5.9%

Based on 800 analyzed reviews. Sentiment is holding steady: 80.5% of reviews in the last three months were positive, compared with 79.4% in the three months before that.

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