Customereye

Accent Advisor

Schools & Academic Education • United Statesaccentadvisor.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

61/100
+5.9 vs. last month4.91 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Schools & Academic Education companies

#69of 203
Top 34% · Upper Half
#1 (best)#203 (worst)
#67Peer
#68Peer
#69This company
#70Peer
#71Peer

Overall Customer Sentiment

Above Average

93% of reviews positive, 6% negative

93%
positive
  • Positive93%
  • Neutral1%
  • Negative6%

Sentiment Balance

Covering September 2024 — 14 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 93% of reviews in this period, with 7% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
24.9%
Customer Support
21.2%
Loyalty
17.8%
Problem Resolution
11.1%
Pricing
11.1%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW12/100
12/100
signal score
  • Built from a negative-review share of 12.0% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating
5
93.5%
4
5.3%
3
0.3%
2
0.2%
1
0.7%

Based on 600 analyzed reviews. Sentiment is holding steady: 100.0% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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