Abbott

Healthcare & Medical • United Statesabbott.com

Review data last updated August 16, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

36/100

1.69 ★ average rating · 218 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#597of 615

Top 97% · Bottom Tier

#1 (best)#615 (worst)

#595Peer

#596Peer

#597This company

#598Peer

#599Peer

Overall Customer Sentiment

Below Average

23% of reviews positive, 76% negative

23%

positive

Positive23%
Neutral2%
Negative76%

Sentiment Balance

Covering August 2026 — 50 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 36% of reviews in this period, with 62% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 194 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

21.2%

Loyalty

13.3%

Communication

12.5%

Problem Resolution

11.7%

Product Quality

11.1%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 21.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH100/100

100/100

signal score

•Built from a negative-review share of 75.7% across this company's analyzed reviews.
•7 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.7avg rating

5★

12.8%

4★

2.3%

3★

4.6%

2★

1.4%

1★

78.9%

Based on 218 analyzed reviews. Sentiment is slipping: 51.7% of reviews in the last three months were positive, compared with 57.1% in the three months before that.

Unlock full insights