Customereye

6 ICE

General Retail & Marketplaces • United States6ixice.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

50/100
−2.1 vs. last month4.22 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed General Retail & Marketplaces companies

#216of 359
Top 60% · Mid Pack
#1 (best)#359 (worst)
#214Peer
#215Peer
#216This company
#217Peer
#218Peer

Overall Customer Sentiment

Mid Pack

76% of reviews positive, 23% negative

76%
positive
  • Positive76%
  • Neutral2%
  • Negative23%

Sentiment Balance

Covering October 2024 — 24 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 71% of reviews in this period, with 29% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
19.7%
Delivery Shipping
18.2%
Customer Support
13.1%
Loyalty
12.8%
Response Speed
12.1%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH52/100
52/100
signal score
  • Built from a negative-review share of 44.3% across this company's analyzed reviews.
  • 4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating
5
73.5%
4
6.5%
3
3.2%
2
2.7%
1
14.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 76.3% of reviews in the last three months were positive, compared with 77.1% in the three months before that.

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