1Password - Password Manager

Software & Web Services • Canada1password.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

66/100

−27.3 vs. last month4.31 ★ average rating · 1,050 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#42of 363

Top 12% · Top Tier

#1 (best)#363 (worst)

#40Peer

#41Peer

#42This company

#43Peer

#44Peer

Overall Customer Sentiment

Category Leader

71% of reviews positive, 27% negative

71%

positive

Positive71%
Neutral2%
Negative27%

Sentiment Balance

Covering August 2026 — 6 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,047 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

24.3%

Response Speed

14.5%

Problem Resolution

13.0%

Communication

12.7%

Product Quality

10.5%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM35/100

35/100

signal score

•Built from a negative-review share of 27.2% across this company's analyzed reviews.
•9 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating

5★

78.6%

4★

3.2%

3★

1.9%

2★

3.0%

1★

13.3%

Based on 1,050 analyzed reviews. Sentiment is improving: 73.9% of reviews in the last three months were positive, compared with 26.5% in the three months before that.

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