Customereye

USTechSupport

Software & Web Serviceswww.ustechsupport.com

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

100 reviews over 656 days (about 4.6 per month). Busiest month: 78% of reviews — one month dominates this sample. Languages: en 100%.

Overall Score

50/100
Short observation window (656 days)
4.34 ★ average rating · 100 reviews
50/100 from 100 reviews over 3 months, limited confidence. trend not shown: window under six months. one month holds 78% of the reviews.

Software & Web Services average: score 61.8, rating 4.15 stars, reply rate 34.4%, over 3,146 ranked companies · benchmark 23 Oct 2026

Score

49.5

Industry average 61.8

12.3 below average

Rating

4.34

Industry average 4.15

0.19 above average

Reply rate

—

Industry average 34.4%

not measured

Competitive Performance Rank

Among ranked Software & Web Services companies

#2555of 3146 ranked in Software & Web Services
Top 81% · Bottom Tier
#1 (best)#3146 (worst)
#2553Peer
#2554Peer
#2555This company
#2556Peer
#2557Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

69% of reviews positive, 31% negative

69%
positive
  • Positive69%
  • Neutral0%
  • Negative31%

Sentiment Balance

Covering February 2025 — 3 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 3 months of reviews, too short to read a trend

Half or more of these reviews arrived in a single month

Theme Distribution

Share of theme mentions

Problem Resolution
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Customer Support
Hidden
Response Speed
Hidden
Loyalty
Hidden
Pricing
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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