Customereye

121doc

Pharmacy & Online Medicine • United Kingdom121doc.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

44/100
4.53 ★ average rating · 397 reviews

Competitive Performance Rank

Among fully-analyzed Pharmacy & Online Medicine companies

#162of 189
Top 86% · Bottom Tier
#1 (best)#189 (worst)
#160Peer
#161Peer
#162This company
#163Peer
#164Peer

Overall Customer Sentiment

Below Average

64% of reviews positive, 33% negative

64%
positive
  • Positive64%
  • Neutral3%
  • Negative33%

Sentiment Balance

Covering April 2024 — 6 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 83% of reviews in this period, with 17% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 321 reviews across the months with enough data to chart reliably (min 3/month), most recent: April 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
20.9%
Delivery Shipping
20.8%
Response Speed
18.1%
Product Quality
11.6%
Loyalty
9.5%

Most feedback concerns Customer Support.

The most common complaint theme is Value For Money, making up 1.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH52/100
52/100
signal score
  • Built from a negative-review share of 50.0% across this company's analyzed reviews.
  • 1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5
81.1%
4
7.1%
3
2.0%
2
3.8%
1
6.0%

Based on 397 analyzed reviews. Sentiment is holding steady: 100.0% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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