Zzoomm Full Fibre broadband

Software & Web Services • United Kingdomzzoomm.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

71/100

+5.2 vs. last month4.70 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#13of 363

Top 4% · Top Tier

#1 (best)#363 (worst)

#11Peer

#12Peer

#13This company

#14Peer

#15Peer

Overall Customer Sentiment

Category Leader

86% of reviews positive, 13% negative

86%

positive

Positive86%
Neutral1%
Negative13%

Sentiment Balance

Covering November 2024 — 79 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 91% of reviews in this period, with 8% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

24.5%

Product Quality

19.7%

Response Speed

14.1%

Loyalty

10.4%

Problem Resolution

8.8%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM25/100

25/100

signal score

•Built from a negative-review share of 18.7% across this company's analyzed reviews.
•3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating

5★

89.8%

4★

2.7%

3★

1.2%

2★

0.5%

1★

5.8%

Based on 600 analyzed reviews. Sentiment is holding steady: 95.1% of reviews in the last three months were positive, compared with 91.1% in the three months before that.

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