Customereye

ZoomInfo

Software & Web Serviceszoominfo.com

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

100 reviews over 485 days (about 6.3 per month). Busiest month: 11% of reviews. Languages: en 99%, de 1%.

Overall Score

24/100
−38.9 vs. last month1.51 ★ average rating · 100 reviews
24/100 from 100 reviews over 15 months, moderate confidence.

Software & Web Services average: score 60.3, rating 4.05 stars, reply rate 35.6%, over 2,326 ranked companies · benchmark 30 Oct 2026

Score

24.1

Industry average 60.3

36.2 below average

Rating

1.51

Industry average 4.05

2.54 below average

Reply rate

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Industry average 35.6%

not measured

Competitive Performance Rank

Among ranked Software & Web Services companies

#2255of 2326 ranked in Software & Web Services
Top 97% · Bottom Tierup 531 from last month
#1 (best)#2326 (worst)
#2253Peer
#2254Peer
#2255This company
#2256Peer
#2257Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

26% of reviews positive, 73% negative

26%
positive
  • Positive26%
  • Neutral1%
  • Negative73%

Sentiment Balance

Covering October 2026 — 6 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 17% of reviews in this period, with 83% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Customer Support
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Communication
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Product Quality
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Value For Money
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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