ZOE

Supplements & Nutrition • United Stateszoe.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

55/100

−0.5 vs. last month3.69 ★ average rating · 2,000 reviews

Competitive Performance Rank

Among fully-analyzed Supplements & Nutrition companies

#145of 301

Top 48% · Upper Half

#1 (best)#301 (worst)

#143Peer

#144Peer

#145This company

#146Peer

#147Peer

Overall Customer Sentiment

Above Average

65% of reviews positive, 34% negative

65%

positive

Positive65%
Neutral2%
Negative34%

Sentiment Balance

Covering August 2026 — 21 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 57% of reviews in this period, with 43% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,982 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

20.8%

Product Quality

12.3%

Communication

12.0%

Loyalty

11.3%

Response Speed

9.9%

Most feedback concerns Customer Support.

The most common complaint theme is Communication, making up 12.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH69/100

69/100

signal score

•Built from a negative-review share of 33.7% across this company's analyzed reviews.
•39 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.7avg rating

5★

53.5%

4★

11.2%

3★

7.0%

2★

7.7%

1★

20.6%

Based on 2,000 analyzed reviews. Sentiment is slipping: 65.4% of reviews in the last three months were positive, compared with 78.2% in the three months before that.

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