Customereye

Zendrop

Professional Services • United Stateszendrop.com

Review data last updated .

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

Overall Score

76/100
+3.6 vs. last month4.58 ★ average rating · 998 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#15of 517
Top 3% · Top Tier
#1 (best)#517 (worst)
#13Peer
#14Peer
#15This company
#16Peer
#17Peer

Overall Customer Sentiment

Category Leader

75% of reviews positive, 24% negative

75%
positive
  • Positive75%
  • Neutral1%
  • Negative24%

Sentiment Balance

Covering July 2026 — 4 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 998 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Onboarding
26.0%
Customer Support
18.4%
Product Quality
18.1%
Delivery Shipping
8.6%
Response Speed
7.6%

Most feedback concerns Onboarding.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM43/100
43/100
signal score
  • •Built from a negative-review share of 23.5% across this company's analyzed reviews.
  • •2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating
5★
76.0%
4★
15.5%
3★
3.3%
2★
1.2%
1★
4.0%

Based on 998 analyzed reviews. Sentiment is slipping: 67.6% of reviews in the last three months were positive, compared with 75.5% in the three months before that.

Unlock full insights

Sign up to view detailed data and analysis