Customereye

You Play We Play

Gambling & Betting • United Kingdomyouplayweplay.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

55/100
+3.1 vs. last month4.40 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Gambling & Betting companies

#43of 91
Top 47% · Upper Half
#1 (best)#91 (worst)
#41Peer
#42Peer
#43This company
#44Peer
#45Peer

Overall Customer Sentiment

Above Average

85% of reviews positive, 14% negative

85%
positive
  • Positive85%
  • Neutral1%
  • Negative14%

Sentiment Balance

Covering November 2024 — 37 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 81% of reviews in this period, with 16% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 592 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Onboarding
24.5%
Product Quality
20.9%
Pricing
15.2%
Customer Support
8.8%
Loyalty
8.2%

Most feedback concerns Onboarding.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM30/100
30/100
signal score
  • Built from a negative-review share of 30.3% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating
5
68.8%
4
18.3%
3
4.0%
2
1.3%
1
7.5%

Based on 600 analyzed reviews. Sentiment is holding steady: 83.3% of reviews in the last three months were positive, compared with 88.3% in the three months before that.

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