Based on public reviews and response behavior.
100 reviews over 1,092 days (about 2.8 per month). Busiest month: 52% of reviews — one month dominates this sample. Languages: en 100%.
These figures describe an earlier period, not the last 12 months.
Food & Beverage average: score 63.2, rating 4.25 stars, reply rate 33.9%, over 2,214 ranked companies · benchmark 30 Oct 2026
Score
58.8
Industry average 63.2
4.4 below average
Rating
3.31
Industry average 4.25
0.94 below average
Reply rate
—
Industry average 33.9%
not measured
Not ranked
no reviews in the last 12 months
64% of reviews positive, 36% negative
Covering May 2021 — 5 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 40% of reviews in this period, with 60% negative and 0% neutral.
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes from the 100 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,214 ranked companies in Food & Beverage (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.196 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 79% of reviews against an industry average of 34%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
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