Yappy

Pet Products & Supplies • United Kingdomyappy.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

59/100

4.74 ★ average rating · 611 reviews

Competitive Performance Rank

Among fully-analyzed Pet Products & Supplies companies

#110of 263

Top 42% · Upper Half

#1 (best)#263 (worst)

#108Peer

#109Peer

#110This company

#111Peer

#112Peer

Overall Customer Sentiment

Above Average

92% of reviews positive, 7% negative

92%

positive

Positive92%
Neutral1%
Negative7%

Sentiment Balance

Covering October 2024 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 605 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

25.4%

Delivery Shipping

18.2%

Loyalty

17.1%

Customer Support

11.0%

Response Speed

10.6%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM26/100

26/100

signal score

•Built from a negative-review share of 7.0% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating

5★

91.8%

4★

1.5%

3★

1.0%

2★

0.8%

1★

4.9%

Based on 611 analyzed reviews. Sentiment is slipping: 25.0% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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