Based on public reviews and response behavior.
100 reviews over 663 days (about 4.6 per month). Busiest month: 53% of reviews — one month dominates this sample. Languages: en 100%.
These figures describe an earlier period, not the last 12 months.
Flight & Hotel Booking average: score 69.7, rating 4.44 stars, reply rate 46.4%, over 1,292 ranked companies · benchmark 30 Oct 2026
Score
74.4
Industry average 69.7
4.7 above average
Rating
4.68
Industry average 4.44
0.24 above average
Reply rate
—
Industry average 46.4%
not measured
Not ranked
no reviews in the last 12 months
85% of reviews positive, 13% negative
Covering May 2019 — 4 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes from the 100 most recent reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,292 ranked companies in Flight & Hotel Booking (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 16% of reviews against an industry average of 46%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Customer Support" is the strongest recurring theme in the reviews: 62 mentions with a sentiment score of 91.70/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
