Customereye

Yourspares

Appliances & Home Electronics • Bognor Regiswww.yourspares.co.uk

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

50/100
+3.5 vs. last month4.72 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Appliances & Home Electronics companies

#107of 189
Top 57% · Mid Pack
#1 (best)#189 (worst)
#105Peer
#106Peer
#107This company
#108Peer
#109Peer

Overall Customer Sentiment

Mid Pack

77% of reviews positive, 21% negative

77%
positive
  • Positive77%
  • Neutral2%
  • Negative21%

Sentiment Balance

Covering November 2024 — 17 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 82% of reviews in this period, with 18% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
22.6%
Response Speed
16.7%
Product Quality
14.4%
Pricing
13.2%
Customer Support
10.5%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM41/100
41/100
signal score
  • •Built from a negative-review share of 39.3% across this company's analyzed reviews.
  • •1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5★
87.0%
4★
7.3%
3★
0.8%
2★
0.7%
1★
4.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 96.4% of reviews in the last three months were positive, compared with 96.8% in the three months before that.

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