Customereye

Yorkshire Water

Energy & Utilities • United Kingdomwww.yorkshirewater.com

Review data last updated .

Based on public reviews and response behavior.

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105 reviews over 31 days (about 103 per month). Busiest month: 79% of reviews — one month dominates this sample. Languages: en 99%, unknown 1%.

Overall Score

49/100
Short observation window (31 days)
+31.3 vs. last month4.30 ★ average rating · 105 reviews
49/100 from 105 reviews over 2 months, limited confidence. trend not shown: window under six months. one month holds 79% of the reviews.

Energy & Utilities average: score 66.1, rating 4.23 stars, reply rate 51.2%, over 504 ranked companies · benchmark 30 Oct 2026

Score

48.6

Industry average 66.1

17.5 below average

Rating

4.30

Industry average 4.23

0.07 above average

Reply rate

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Industry average 51.2%

not measured

Competitive Performance Rank

Among ranked Energy & Utilities companies

#440of 504 ranked in Energy & Utilities
Top 87% · Bottom Tierup 97 from last month
#1 (best)#504 (worst)
#438Peer
#439Peer
#440This company
#441Peer
#442Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

74% of reviews positive, 25% negative

74%
positive
  • Positive74%
  • Neutral1%
  • Negative25%

Sentiment Balance

Covering August 2026 — 83 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 81% of reviews in this period, with 18% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 2 months of reviews, too short to read a trend

Half or more of these reviews arrived in a single month

Theme Distribution

Share of theme mentions

Customer Support
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Problem Resolution
Hidden
Response Speed
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Communication
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Product Quality
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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