Yell

Professional Services • United Kingdomwww.yell.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

49/100

+28.0 vs. last month4.47 ★ average rating · 609 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#389of 517

Top 75% · Bottom Tier

#1 (best)#517 (worst)

#387Peer

#388Peer

#389This company

#390Peer

#391Peer

Overall Customer Sentiment

Below Average

76% of reviews positive, 22% negative

76%

positive

Positive76%
Neutral2%
Negative22%

Sentiment Balance

Covering December 2024 — 6 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Onboarding

36.1%

Customer Support

11.8%

Response Speed

11.4%

Product Quality

11.0%

Loyalty

8.5%

Most feedback concerns Onboarding.

The most common complaint theme is Delivery Shipping, making up 3.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM24/100

24/100

signal score

•Built from a negative-review share of 22.0% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating

5★

72.9%

4★

14.3%

3★

4.9%

2★

2.6%

1★

5.3%

Based on 609 analyzed reviews. Sentiment is holding steady: 0.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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