Winebuyers

Food & Beverage • United Kingdomwww.winebuyers.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

54/100

+10.7 vs. last month3.31 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Food & Beverage companies

#291of 551

Top 53% · Mid Pack

#1 (best)#551 (worst)

#289Peer

#290Peer

#291This company

#292Peer

#293Peer

Overall Customer Sentiment

Mid Pack

56% of reviews positive, 42% negative

56%

positive

Positive56%
Neutral2%
Negative42%

Sentiment Balance

Covering November 2024 — 36 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 89% of reviews in this period, with 6% negative and 6% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

24.7%

Customer Support

13.3%

Communication

12.2%

Loyalty

10.8%

Product Quality

10.6%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 24.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM36/100

36/100

signal score

•Built from a negative-review share of 38.0% across this company's analyzed reviews.
•4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.3avg rating

5★

53.7%

4★

4.2%

3★

1.3%

2★

1.0%

1★

39.8%

Based on 600 analyzed reviews. Sentiment is improving: 98.4% of reviews in the last three months were positive, compared with 76.5% in the three months before that.

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