Based on public reviews and response behavior.
1,839 reviews over 2,433 days (about 23 per month). Busiest month: 45% of reviews. Languages: en 99%, fr 1%, unknown 0%.
Hobbies & Arts average: score 65.6, rating 4.46 stars, reply rate 31.7%, over 1,921 ranked companies · benchmark 30 Oct 2026
Score
37.7
Industry average 65.6
27.9 below average
Rating
3.17
Industry average 4.46
1.29 below average
Reply rate
—
Industry average 31.7%
not measured
Among ranked Hobbies & Arts companies
Only companies with enough recent, scoreable reviews are ranked.
51% of reviews positive, 47% negative
Covering August 2026 — 828 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 58% of reviews in this period, with 39% negative and 2% neutral.
Share of theme mentions
Themes from the 1,839 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,921 ranked companies in Hobbies & Arts (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.101 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.126). Review the worst months in the trend data to identify specific operational or product issues.
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