Customereye

Wesley Chapel Toyota

Automotive & Mobility • United Stateswww.wesleychapeltoyota.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

60/100
4.76 ★ average rating · 496 reviews

Competitive Performance Rank

Among fully-analyzed Automotive & Mobility companies

#52of 265
Top 20% · Top Tier
#1 (best)#265 (worst)
#50Peer
#51Peer
#52This company
#53Peer
#54Peer

Overall Customer Sentiment

Category Leader

94% of reviews positive, 6% negative

94%
positive
  • Positive94%
  • Neutral1%
  • Negative6%

Sentiment Balance

Covering October 2024 — 4 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 438 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
22.4%
Loyalty
18.9%
Product Quality
18.1%
Pricing
10.1%
Onboarding
8.8%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW8/100
8/100
signal score
  • •Built from a negative-review share of 5.7% across this company's analyzed reviews.
  • •1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5★
92.7%
4★
1.4%
3★
0.0%
2★
0.6%
1★
5.2%

Based on 496 analyzed reviews. Sentiment is holding steady: 33.3% of reviews in the last three months were positive, compared with 33.3% in the three months before that.

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