Based on public reviews and response behavior.
100 reviews over 980 days (about 3.1 per month). Busiest month: 7% of reviews. Languages: en 100%.
These figures describe an earlier period, not the last 12 months.
Vaping & Smoking Alternatives average: score 63.2, rating 4.51 stars, reply rate 31.0%, over 497 ranked companies · benchmark 30 Oct 2026
Score
69.3
Industry average 63.2
6.1 above average
Rating
4.88
Industry average 4.51
0.37 above average
Reply rate
—
Industry average 31.0%
not measured
Not ranked
no reviews in the last 12 months
85% of reviews positive, 14% negative
Covering February 2025 — 4 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.
Share of theme mentions
Themes from the 100 most recent reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 497 ranked companies in Vaping & Smoking Alternatives (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 77% of reviews against an industry average of 31%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Delivery Shipping" is the strongest recurring theme in the reviews: 54 mentions with a sentiment score of 80.65/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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