Alectrofag

Vaping & Smoking Alternatives • United Kingdomwww.alectrofag.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

47/100

+8.2 vs. last month4.41 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Vaping & Smoking Alternatives companies

#157of 173

Top 91% · Bottom Tier

#1 (best)#173 (worst)

#155Peer

#156Peer

#157This company

#158Peer

#159Peer

Overall Customer Sentiment

Below Average

70% of reviews positive, 28% negative

70%

positive

Positive70%
Neutral2%
Negative28%

Sentiment Balance

Covering November 2024 — 13 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 62% of reviews in this period, with 31% negative and 8% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

21.3%

Customer Support

16.0%

Response Speed

15.0%

Product Quality

13.5%

Loyalty

10.2%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH64/100

64/100

signal score

•Built from a negative-review share of 43.3% across this company's analyzed reviews.
•3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating

5★

81.0%

4★

3.2%

3★

2.5%

2★

2.7%

1★

10.7%

Based on 600 analyzed reviews. Sentiment is slipping: 78.3% of reviews in the last three months were positive, compared with 84.6% in the three months before that.

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