UnlockRiver

Mobile & Telecom • United Stateswww.unlockriver.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

45/100

−19.4 vs. last month4.00 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Mobile & Telecom companies

#74of 114

Top 65% · Mid Pack

#1 (best)#114 (worst)

#72Peer

#73Peer

#74This company

#75Peer

#76Peer

Overall Customer Sentiment

Mid Pack

66% of reviews positive, 33% negative

66%

positive

Positive66%
Neutral2%
Negative33%

Sentiment Balance

Covering August 2024 — 8 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 75% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 574 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Communication

18.6%

Customer Support

18.1%

Response Speed

14.6%

Product Quality

10.1%

Loyalty

9.9%

Most feedback concerns Communication.

The most common complaint theme is Pricing, making up 8.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH65/100

65/100

signal score

•Built from a negative-review share of 34.3% across this company's analyzed reviews.
•8 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.0avg rating

5★

69.8%

4★

4.8%

3★

2.0%

2★

1.8%

1★

21.5%

Based on 600 analyzed reviews. Sentiment is slipping: 63.2% of reviews in the last three months were positive, compared with 75.0% in the three months before that.

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