Universal Textiles

Hobbies & Arts • United Kingdomwww.universal-textiles.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overview

Overall Score

62/100

4.12 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Hobbies & Arts companies

#149of 467

Top 32% · Upper Half

#1 (best)#467 (worst)

#147Peer

#148Peer

#149This company

#150Peer

#151Peer

Overall Customer Sentiment

Above Average

72% of reviews positive, 27% negative

72%

positive

Positive72%
Neutral1%
Negative27%

Sentiment Balance

Covering November 2023 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 20% of reviews in this period, with 80% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 573 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2023.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

23.0%

Product Quality

17.4%

Response Speed

13.3%

Pricing

11.5%

Loyalty

11.2%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 4.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH56/100

56/100

signal score

•Built from a negative-review share of 35.3% across this company's analyzed reviews.
•3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

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Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.1avg rating

5★

69.5%

4★

7.5%

3★

4.2%

2★

3.0%

1★

15.8%

Based on 600 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 40.0% in the three months before that.

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