Hobbies & Arts • United Kingdomwww.universal-textiles.com
Review data last updated .
Based on public reviews and response behavior.
100 reviews over 1,260 days (about 2.4 per month). Busiest month: 20% of reviews. Languages: en 93%, fr 5%, de 2%.
Hobbies & Arts average: score 66.0, rating 4.47 stars, reply rate 31.9%, over 2,552 ranked companies · benchmark 23 Oct 2026
Score
44.4
Industry average 66.0
21.6 below average
Rating
3.77
Industry average 4.47
0.70 below average
Reply rate
—
Industry average 31.9%
not measured
Among ranked Hobbies & Arts companies
Only companies with enough recent, scoreable reviews are ranked.
60% of reviews positive, 39% negative
Covering July 2026 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.
Share of theme mentions
Themes extracted from 100 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,552 ranked companies in Hobbies & Arts (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.235 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 44.4 sits in the bottom quarter of about 2,600 ranked Hobbies & Arts companies (25th percentile: 57, median: 66). The weakest topic and the reply rate are the two levers that move this score fastest.
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