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Hobbies & Arts • Waukeshawww.lang.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

44/100

+3.9 vs. last month3.98 ★ average rating · 1,148 reviews

Competitive Performance Rank

Among fully-analyzed Hobbies & Arts companies

#435of 467

Top 93% · Bottom Tier

#1 (best)#467 (worst)

#433Peer

#434Peer

#435This company

#436Peer

#437Peer

Overall Customer Sentiment

Below Average

65% of reviews positive, 33% negative

65%

positive

Positive65%
Neutral2%
Negative33%

Sentiment Balance

Covering July 2026 — 11 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 73% of reviews in this period, with 27% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,123 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

23.5%

Customer Support

16.1%

Loyalty

13.7%

Pricing

10.9%

Delivery Shipping

8.1%

Most feedback concerns Product Quality.

The most common complaint theme is Customer Support, making up 16.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM31/100

31/100

signal score

•Built from a negative-review share of 32.8% across this company's analyzed reviews.
•4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.0avg rating

5★

63.2%

4★

9.0%

3★

6.4%

2★

5.7%

1★

15.8%

Based on 1,148 analyzed reviews. Sentiment is improving: 79.3% of reviews in the last three months were positive, compared with 73.5% in the three months before that.

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