Customereye

Umega Lettings & Estate Agents

Real Estate & Propertywww.umega.co.uk

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 165 days (about 18 per month). Busiest month: 26% of reviews. Languages: en 100%.

Overall Score

79/100
Short observation window (165 days)
+7.8 vs. last month4.91 ★ average rating · 100 reviews
79/100 from 100 reviews over 6 months, moderate confidence. trend not shown: window under six months.

Real Estate & Property average: score 69.5, rating 4.38 stars, reply rate 47.3%, over 1,413 ranked companies · benchmark 25 Oct 2026

Score

78.6

Industry average 69.5

9.1 above average

Rating

4.91

Industry average 4.38

0.53 above average

Reply rate

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Industry average 47.3%

not measured

Competitive Performance Rank

Among ranked Real Estate & Property companies

#361of 1413 ranked in Real Estate & Property
Top 26% · Upper Halfup 246 from last month
#1 (best)#1413 (worst)
#359Peer
#360Peer
#361This company
#362Peer
#363Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Above Average

94% of reviews positive, 5% negative

94%
positive
  • Positive94%
  • Neutral1%
  • Negative5%

Sentiment Balance

Covering October 2026 — 10 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 6 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

Customer Support
Hidden
Loyalty
Hidden
Response Speed
Hidden
Hidden

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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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