Truist

Finance & Insurancewww.truist.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

20/100

−3.2 vs. last month1.20 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Finance & Insurance companies

#371of 373

Top 99% · Bottom Tier

#1 (best)#373 (worst)

#369Peer

#370Peer

#371This company

#372Peer

#373Peer

Overall Customer Sentiment

Below Average

23% of reviews positive, 76% negative

23%

positive

Positive23%
Neutral1%
Negative76%

Sentiment Balance

Covering October 2024 — 9 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 11% of reviews in this period, with 89% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

19.5%

Loyalty

15.5%

Pricing

14.8%

Communication

10.4%

Response Speed

10.3%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 19.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH100/100

100/100

signal score

•Built from a negative-review share of 81.0% across this company's analyzed reviews.
•43 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.2avg rating

5★

3.7%

4★

0.3%

3★

0.7%

2★

2.7%

1★

92.7%

Based on 600 analyzed reviews. Sentiment is holding steady: 8.4% of reviews in the last three months were positive, compared with 5.6% in the three months before that.

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